duet8 is committed to handling your personal data with the highest standards of security, transparency, and respect. This policy explains exactly what we collect, why we collect it, and how it is protected.
At duet8, data protection is not an afterthought — it is a foundational principle embedded across every layer of our platform, from account registration to withdrawal processing.
All data transmitted between your browser and the duet8 platform is protected by TLS 1.3 encryption. Sensitive information such as passwords and payment details is never transmitted or stored in plain text.
duet8 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used solely to operate the platform and improve your experience as a member.
We collect only the personal information that is genuinely necessary to open your account, verify your identity, process transactions, and deliver customer support. Unnecessary data collection is not our practice.
Your personal data is retained only for as long as your account is active or as required to meet legal, regulatory, and financial compliance obligations. Once the retention period expires, data is securely deleted.
Members have the right to access, correct, export, or request deletion of their personal data at any time. duet8 responds to all data rights requests within five business days of receipt.
Our data security practices and platform infrastructure are independently reviewed on a regular basis. Audit findings are acted upon promptly to maintain the highest standard of data protection for all members.
This Privacy Policy ("Policy") describes how duet8, operated at duet8.cam ("the Platform", "we", "us", "our"), collects, uses, stores, transfers, and protects the personal data of its members, prospective members, and website visitors ("you", "your"). This Policy forms an integral part of the duet8 Terms and Conditions.
By registering an account on duet8, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not register or continue using the Platform.
This Policy applies to all personal data collected through the duet8 website (duet8.cam), its mobile web interface, any associated subdomains, and all customer communications including email and live chat interactions.
Data Controller. duet8 acts as the data controller for all personal data processed under this Policy. As data controller, duet8 determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities comply with applicable data protection standards.
This Policy does not apply to third-party websites, services, or platforms that may be linked from the duet8 Platform. We encourage you to review the privacy policies of any third-party services you access independently of duet8.
duet8 collects personal data in the following categories depending on how you interact with the Platform:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, national identity number (KTP number), passport or driving licence details submitted during KYC verification. |
| Contact Data | Email address, mobile phone number, residential address (including city, province, and postal code within Indonesia or abroad). |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history, and account balance records. |
| Gaming & Betting Data | Wager history, game session logs, bet amounts, winnings, bonus redemption records, and gaming preferences across sports betting, live casino, togel (Indonesia's traditional numbers lottery), and slots. |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, session duration, pages visited, referring URL, and time-zone setting (typically WIB/UTC+7). |
| Communications Data | Records of your interactions with our 24/7 support team via live chat, email, and any submitted support tickets or complaint forms. |
| KYC Documents | Scanned or photographed copies of identity documents, proof of address (utility bills, bank statements), and source-of-funds documentation where requested. |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, time-out activations, and any responsible gaming tool preferences you configure on your account. |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health data, except where you voluntarily disclose information of that nature in the context of a responsible gaming self-assessment.
duet8 processes your personal data for the following purposes:
duet8 processes your personal data on the following legal grounds:
duet8 does not sell your personal data. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party processors engaged by duet8 are subject to data processing agreements that require them to implement appropriate technical and organisational security measures and to process your data solely on duet8's documented instructions.
As an internationally operated platform serving Indonesian members, duet8 may transfer personal data to countries outside Indonesia for the purposes described in this Policy — for example, to servers operated by our technology infrastructure partners or to game studios headquartered in Europe, Asia, or elsewhere.
Whenever personal data is transferred internationally, duet8 ensures that appropriate safeguards are in place to protect your data to a standard that is at least equivalent to the protections described in this Policy. Safeguards may include:
You may request further information about the specific safeguards applied to any particular international transfer by contacting our support team.
duet8 implements a multi-layered security programme designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:
duet8 retains your personal data for no longer than is necessary for the purposes for which it was collected, taking into account our legal, regulatory, and financial compliance obligations. The following general retention guidelines apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | For the duration of account activity plus 5 years following account closure, to satisfy AML and compliance obligations. |
| Financial transaction records | 7 years from the date of the transaction, in line with standard financial record-keeping requirements. |
| KYC documents | 5 years from the date of submission or account closure, whichever is later. |
| Gaming and betting history | 3 years from the date of each wager, retained for dispute resolution and responsible gaming monitoring purposes. |
| Customer support communications | 2 years from the date of the interaction, retained for quality assurance and dispute resolution. |
| Marketing preferences and consent records | Until you withdraw consent or close your account, plus 1 year to evidence the consent record. |
| Technical and log data | 90 days from collection, unless retained longer as part of a specific security investigation. |
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
duet8 uses cookies and similar tracking technologies to operate the Platform, analyse performance, and where you have consented, to personalise your experience. The following categories of cookie are used:
Most web browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies will impair the Platform's functionality. For detailed information on managing cookies in your specific browser, please refer to your browser's help documentation.
As a member of the duet8 platform, you have the following rights in relation to your personal data. duet8 responds to all data rights requests within five business days of receipt:
To exercise any of the rights listed above, please contact the duet8 support team. We may need to verify your identity before processing your request to ensure we are responding to the correct account holder. Verification will typically require you to confirm details already held on your account.
The duet8 platform is strictly for persons aged 21 years or older. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has submitted personal data to duet8, please notify us immediately at the contact address in Section 13. Upon verification, we will take prompt steps to delete all associated personal data and close the account in question.
Age verification is conducted as part of the mandatory KYC process that all members must complete before making their first withdrawal. Any account found to belong to a person under 21 years of age will be suspended immediately, all funds will be held pending investigation, and the matter will be escalated in accordance with our responsible gaming and compliance procedures.
duet8 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify active members via the email address registered to their account at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account before the effective date and contact our support team to exercise any applicable data rights.
We encourage you to review this Policy periodically so that you remain informed about how duet8 protects your personal data. Archived versions of previous Privacy Policy editions are available upon request.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the duet8 support team:
Our full documentation covers everything from account registration to responsible gaming guidelines. Browse the resources below or return to the homepage.